Read what people involved in Year of Care Partnerships have said and listen to them talk about it in their own words.

 

Experience of service users - what is the system for currently getting your results?

Healthcare professional views - what is the impact of sending out results prior to the consultation?

 People with diabetes

“Each time I get a greater understanding of my condition and understand more about how I can go about maintaining and improving it” 

“Sometimes when you have done it before, things seem to get forced on you... whereas this way I prefer to discuss it myself... there is more of a choice now, it’s my choice rather than someone else’s choice, that’s why I like it” - Person with diabetes, immediately after first Year of Care clinic

“It’s got better. It’s much easier to understand. It’s good to have a copy of your results so you can compare how things are going with the previous year”                                

”I could focus on the important things for me and get help” 

”Time to read (results) and think about what to raise... you know what was coming”

“It’s better now. There is more chance to see things and judge for yourself. My family can look at the information – it’s helpful for them to understand. Things are better... It is a lot better for me to understand these things”

“I know what is going on now which is a relief. I know what I need to do and what will happen if I don’t. I do feel more in charge both during the consultation and in managing my condition”

Professionals

"Its simply a better way of working" - GP involved in a pilot site

"...not only patient centred – also creates a sense of ownership having the results beforehand. Definitely helps people think about their diabetes and more efficient use of time" - GP following training 

“This has given me something to feel good about. I was planning to retire but have changed my mind" - GP

“It’s actually more rewarding. We don’t spend so much time doing heights, weights etc. We spend more time engaging with patients and finding out about their problems at home rather than ticking boxes" - Nurse practitioner

“I enjoy doing the clinic a lot more now... working with them rather than at them" - Practice nurse

”I’ve managed diabetes for 15 years – always hated it. But love doing it now. I get a buzz from doing the clinics – it’s no longer task orientated, tick box kind of consultation because the HCA has ticked all the boxes. I now do the stuff I want to do – I used to say the same kind of things in consultations but now every consultation is different. Less pressure on me – more a two way discussion" - Practice nurse

 “It made us look at the process...... We looked logically at what we were doing and saw what we needed to do better. We devised care pathways with adequate administrative support" - GP

"Care planning has made me look at patients differently. I focus less on the disease and take a more holistic perspective" -  Practice Nurse

“The new pathway is not only more patient centred but more efficient in time for  both patients and healthcare professionals" - Practice team member

"If I were a patient I would want to have a care planning system in place. I think it respects people more as individuals. It gives people more rights" - A practice nurse involved in care planning

Commissioners

"our (previous) model addressed the primary and secondary care professional needs ..but the missing jigsaw piece was the patient perspective. Care Planning helped change the focus to improving patient interaction alongside upskilling.  No amount of professional education will make a difference if the consultation skills and self-care support elements are lacking" - Commissioner and local site project manager.