Impact and benefits
The response to Year of Care has been overwhelmingly positive from everyone involved, be they people with long term conditions, clinicians or managers.
The overall programme has been able to demonstrate important impacts on patient experience and behaviour, job satisfaction for staff, practice organisation and strengthening links with local communities. Much of this is contained within our publication and references area of the website and within the reports from pilot programmes.
We have collated some of the impact of the implementation of systematic care and support planning from areas who have conducted their own independent evaluation of the programme and summarised this in the Year of Care evidence base and impact summary. These benefits have been seen across a number of health care settings and areas across the UK.
The high level benefits are:
People with long term conditions reported improved experience of care, greater ownership of their conditions and feel more supported to make changes to self-care behaviour
Care and support planning work across diverse populations and can be used to address health inequities
Professionals reported improved knowledge and skills, and greater job satisfaction
Practices reported better organisation of care and clarity around team roles and teamwork
Productivity improved - care and support planning is cost neutral at practice level, there are savings for some particularly where the approach is applied as a single process no matter how many conditions they live with
Care and support planning takes time to embed; changes in clinical indicators across populations may be seen after two of three care planning cycles
The adoption of care planning stimulates practitioners to think about the wider determinants of health and creates stronger links to social prescribing and more than medicine activities across the wider community
The following clips from primary care teams describe the impact of care and support planning
Sue Arnott, a GP in Lanarkshire, explains the value of care and support planning within a general practice setting.
A patient and practice nurse from Macduff Medical Practice in Grampian discuss their experience of a care and support planning conversation and the positive effects it had.
Paul McClintock, a GP involved in the original care planning pilots, explains the benefits he has seen.