Meet the team
Sue Roberts is Chair of Year of Care Partnerships, having designed and been responsible for the successful delivery of the Year of Care Programme. She is a member of the RCGP Steering Group on care planning. She was previously National Clinical Director for Diabetes and for 30 years was a consultant physician, pioneering structured and integrated diabetes care and prevention programmes for cardiovascular disease across primary and specialist care in North Tyneside and Northumberland.
Lindsay Oliver qualified in 1989 with a degree in Nutrition and Dietetics, and has worked both in a primary and specialist care settings. In 2003, she became the first Consultant Dietitian and used the opportunity to become more involved in the development of self-care programmes both at a local and national level, including the development, research and roll out of both the DAFNE and DESMOND diabetes programmes . In addition she has a major interest in communications skills and patient centred care, including the development of innovative approaches to patient care.
She has extensive experience in developing quality assured training and education programmes and in 2009 was seconded to head up the national training team for the Year of Care Programme. She was appointed to the role of National Director in 2011.
Simon is a Consultant Physician and Diabetologist, and Honorary Senior Lecturer, in Northumbria Healthcare NHS Foundation Trust based at North Tyneside General Hospital.
Simon has a long standing interest in innovative approaches to enabling people with long term conditions to be more involved their healthcare including being national clinical lead for care planning in diabetes, participation in national DESMOND steering group and local lead DAFNE doctor. This culminated in being a member of the local implementation team of the NHS North of Tyne Year of Care pilot and the development and delivery of the national care planning training programme and the Train the Trainers programme.
For the past five years, Simon has also been the clinical lead for long term conditions for NHS North East, now Clinical Networks Northern England. Simon also leads an undergraduate medical education programme strengthening consideration of long term conditions within the undergraduate curriculum.
Nick is an Endocrinologist and Diabetes Specialist Physician in Northumbria Healthcare NHS Foundation Trust, and is involved in delivery of acute medical care. He qualified in 1982 and has been a Senior Lecturer and Consultant Physician since 1990 in New Zealand and England. He has a background as a researcher and teacher as well as clinician and Head of Service for the Northumbria Diabetes Service.
He has a longstanding interest in service delivery, translation of research into practice and personalisation of care. He was Clinical Lead for the North of Tyne Year of Care Pilot, is a national trainer, and was a member of the steering group for the development of non-traditional provider services. He has written articles about care planning, support for self-management and commissioning to support this. He is the Royal College of Physicians Clinical Fellow for Shared Decision Making and Support for Self-Management.
Caroline is a local GP in Benton, North Tyneside and Chair of the North Tyneside Long Term Conditions Partnership Board. She has been involved with the Year of Care programme since the pilot phase both as a member of the steering group and as lead for the programme within her own practice
Having spent 20 years in General Practice where good care for patients with Long Term Conditions is so key it has allowed her to bring both expertise and practicalities of day to day practice to the programme. In her chair role for the local partnership board Caroline is now involved in looking at how the programme can be embedded in other long term conditions to allow a more generic approach to be taken.
Lesley qualified as a nurse in 1989 and after moving from general medicine to the community attained her BSc Hons Community Health Care studies degree. She worked as a District nursing sister in North Tyneside, before pursuing an interest in the specialist area of Diabetes.
She has worked as a Diabetes Specialist Nurse, predominately supporting and facilitating the development of diabetes innovation within Northumberland. She has been involved with the implementation of training for professionals and educational programmes for people with diabetes.
A desire to promote patient involvement and self-management in long term conditions led to a move to Year of Care Partnerships, where she has been involved in the development and delivery of the national training programme. Her interest in training and education continues as Lesley is currently studying towards a Diploma in Education at Northumbria University.
Carolyn qualified with a 1st class honours degree in Nutrition and Dietetics in 1984 and has worked in paediatrics, renal and diabetes medicine. She has an interest in weight management and patient education. Having worked as part of Northumbria Diabetes team for a number of years she saw the difference a patient centred approach made and so was delighted when the opportunity came to move into the Year of Care team.
She combines 3 roles; delivering training and doing peer review and support as part of her role in the Year of Care Partnership team. In addition she works in a busy primary care diabetes clinic in North Tyneside where she is actively involved in care planning consultations. She is also the Lead Dietitian for the Adult weight Management service in North Tyneside and develops and delivers interactive teaching sessions to support people to manage their weight.
Rachel qualified as a dietitian in 1981, and has held various posts within both the acute and community settings both in the Birmingham area and the North East so has some experience working in diverse population groups. An interest in training and development led to a period working as a training officer within a health promotion team.
She continues to work as a Diabetes Dietitian in primary care, is involved in delivering educational programmes for people with diabetes, including the DESMOND programme as well as training for healthcare professionals.
A belief in promoting patient involvement and self-management in long term conditions led to a move to Year of Care Partnerships, where she is involved in resource development and training delivery for the national training programme.
Helen’s nursing career began in 1987 when she attained her RGN status. She has worked throughout the North East region at a variety of hospitals within the general medical setting and then moved into primary care. Helen obtained her BSc (Hons) degree in community health care studies and specialist practitioner status and subsequently worked as a District Nurse. As a qualified teacher Helen's roles have always included an educational element. Prior to joining the Year of Care team in March 2016 Helen worked as a mentor/trainer within the Live Well Gateshead service.
We work with a network of national quality assured trainers who have been through our training programme. They are all experienced trainers and are committed to supporting and implementing care planning.
Dawn is a Programme Manager working in the Year of Care Partnerships and has supported each of the five BHF House of Care Programme sites through.
With extensive experience supporting major culture change programmes, Dawn has held posts as Head of Quality and Training with London Electricity and Head of Business Development with Masterfoods. Within the NHS, Dawn has lead on long term care and rehabilitation with the North East Cardiovascular Network, and was the Mental Health Lead with the North of England Strategic Clinical Network. Dawn combines strong programme management with a passion for engaging and supporting both organisations and people through periods of significant change.
Lucy graduated with a 1st Class BSc Honours degree in Business from the University of Swansea in 2003. Since then she has worked in account and business management roles and joined the Year of Care Partnership team in November 2015.
Lucy supports the Year of Care Partnerships team in the delivery of our training and support packages ensuring effective systems, resources and processes are in place.
Ashleigh Gaffney, Admin Team Coordinator, and Michaela James, Training Admin Assistant make up the Year of Care admin team. Ashleigh and Michaela support the development and lead the production of Year of Care resources.
The admin team is responsible for arranging and organising training and dealing with all general enquiries.