When asked, following attendance at a Year of Care training event, 9 out of 10 people said they would recommend our training to a colleague.

All organisations involved in the core training programme will have access to a secure website of resources which will not only support the delivery of training, but also the implementation of personalised care and support planning itself.

Support packages (tailored to local needs)

  • Support, advice and consultancy for organisations on the implementation of systematic support for personalised care and support planning and support for self-management
  • A robust case for change – clinical engagement
  • A tested clinical model
  • Facilitation
  • Metrics and indices to assess impact

Training Programmes

We provide a wide range of programmes to support introduction and embedding of personalised care and support planning in a local health community:

  • Taster sessions - preparing for personalised care and support planning
  • Core personalised care planning training - one and a half days of training for clinical teams
  • Train the Trainer and quality assurance programme
  • Training for local facilitators
  • Healthcare assistant training - focusing on their role within personalised care and support planning
  • Administrator and practice manager awareness session
  • Extended consultation skills for clinical staff 

Core training - Personalised Care Institute (PCI) accredited

The one and a half days of training is aimed at clinical teams who would normally deliver routine long-term condition care; and there should be plans in place locally to support the roll-out of the programme shortly after training.

Ideally members of your steering group and your programme lead should be in attendance at training to take feedback and field questions about the practical roll-out of the programme locally. Any potential new trainers should also attend this training as part of the Train the Trainers process.

The core training not only focuses on the attitudes and consultation skills to deliver a collaborative personalised care and support planning consultation, but also shares tools and resources to aid the practical implementation of personalised care and support planning. It includes the following:

  • Discussion of the underpinning philosophy of using the approach
  • Organisational aspects of 'building the house'
  • Personalised care and support planning consultation skills
  • Goal setting and action planning
  • Follow up and community support of self-management action plan.
The training is delivered using interactive methods which include:
  • Sharing of resources and personalised care and support planning tools
  • Modelling and observation of personalised care and support planning
  • Practising using new skills and developing own action plans to deliver this in practice.

Train the Trainers

The Train the Trainers programme enables new organisations to identify and train local individuals to deliver quality assured training themselves. This provides a sustainable method of rolling out personalised care and support planning across a health community and provides support to local practices as they work to make personalised care and support planning routine.

Other approaches including delivery of all training or sharing training with the national trainers can be discussed with in more detail with us.

All trainers should meet the criteria outlined in Information and Guidance about National Care Planning Training. In particular experience of primary care and being committed to the ethos of personalised care and support planning are particularly important for trainers.

 The process of becoming a trainer:

  • Take part in the one and a half day year of personalised care training  
  • Attend the three day Train the Trainers training 
  • Peer review while delivering Year of Care training
  • Quality assured delivering Year of Care training

For more detailed information about training please see our Frequently Asked Questions and read the Information and Guidance document above.

Facilitator training

Local facilitators who can support the implementation of personalised care and support planning in practice following core personalised care and support planning training, can make a huge difference to the way the approach embeds into grassroots clinical practice.  Our 2 day facilitator training is available to support local organisations to embed personalised care and support planning and to develop a mixture of trainers and individuals who can support practices in the delivery of the programme.  It will enable facilitators and local coordinators to understand the philosophy, processes, and skills involved in implementing Year of Care and will equip them with practical resources and ideas to handle in practice support sessions.


Support materials

The Year of Care Partnership has produced a range of resources to support the implementation of personalised care and support planning and is happy to work with new organisations to develop resources that meet local needs and fit within the philosophy of our approach.

Our resources are made available as part of the training programme and include resources for people with long-term conditions (LTCs), practitioner materials and resources to support organisations in the implementation of personalised care and support planning.

Materials for patients

Sample letters, posters and leaflets, personalised care and support planning results letters and personalised care plans.

Materials for healthcare professionals

DVDs incorporating awareness raising and consultation skills

IT Guidance for Key Systems (EMIS ,VISION, SystmOne)

Reflective tools for Practitioners ‘Mind Your Language’

Practice Pack

Materials for local steering groups and coordinators

Evaluation Framework and Toolkit

Coordinator/Steering Group Guidance Document

Commissioning approaches and incentives guidance



All materials contained in this website should not be reproduced without the express prior written permission of Year of Care. You may download material from this website for use in local Year of Care programmes and for non-commercial use only, without altering or removing any trademark, copyright or other notice from such material.